AI Document Assistant

MASTER SERVICES AGREEMENT & ENTERPRISE SLA Document Ref: MSA-2026-CLOUD-99 Effective Date: March 1, 2026 1. PARTIES & SCOPE This Master Services Agreement ("Agreement") is entered into by and between CloudScale Infrastructure Technologies Inc. ("Provider"), a Delaware corporation, and Enterprise Client Global LLC ("Customer"). Provider shall deliver cloud document intelligence, automated PDF transformation pipelines, and high-throughput vector indexing APIs. 2. SERVICE LEVEL COMMITMENT & AVAILABILITY Provider warrants a Monthly Uptime Percentage of 99.95% ("Availability Commitment"), excluding Scheduled Maintenance windows communicated at least 48 hours in advance. In the event Monthly Uptime falls below 99.95%, Customer shall be entitled to Service Credits calculated as follows: - 99.0% to 99.94%: 10% Service Credit against monthly fee

s - 95.0% to 98.99%: 25% Service Credit against monthly fees - Less than 95.0%: 50% Service Credit against monthly fees 3. FINANCIAL TERMS & PAYMENT OBLIGATIONS Customer shall remit quarterly recurring subscription fees of $24,500.00 USD within thirty (30) calendar days from receipt of Provider's invoice (Net 30). Late balances shall accrue interest at 1.5% per month or the maximum rate permissible by law. All transaction taxes, duties, and withholding exemptions remain the sole responsibility of Customer. 4. DATA PRIVACY, ZERO RETENTION & CONFIDENTIALITY Provider strictly adheres to Enterprise Zero Data Retention protocols. All document vectors, intermediate parsed AST trees, and binary stream buffers are processed in transient cryptographic memory envelopes and purged within sixty (60) minutes of job completion. Confidential Informati

on disclosed hereunder shall remain protected for a period of five (5) years following termination. 5. LIMITATION OF LIABILITY & INDEMNIFICATION Except for willful misconduct, gross negligence, or breach of Section 4 (Confidentiality), neither party's aggregate cumulative liability arising under this Agreement shall exceed the total amount paid by Customer to Provider in the twelve (12) month period immediately preceding the incident. Neither party shall be liable for consequential, incidental, or lost profit damages. 6. TERM, AUTO-RENEWAL & TERMINATION The Initial Term shall endure for twenty-four (24) consecutive months. This Agreement shall automatically renew for successive twelve (12) month terms unless either party furnishes written notice of non-renewal at least sixty (60) days prior to the expiration of the then-current term. Either party may terminate for material breach uncured after thirty (30) days notice. 7. GOVERNING LAW & DISPUTE RESOLUTION This Agreement is governed by the laws of the State of Delaware, USA, without regard to conflicts of laws principles. The parties submit to the exclusive jurisdiction of the state and federal courts in Wilmington, Delaware.